Returns & Exchanges

Due to the perishable nature of our products, we cannot accept physical returns. However, if your order arrives damaged or does not meet our quality standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Check your package immediately upon arrival to ensure the contents are cold and the shells are tightly closed.

• 2.
  Document Issues

  If there are any concerns, please take clear photos of the product and the shipping label.

• 3.
  Contact Support

  Email our team within 24 hours of delivery with your order number and the photos of the issue.

• 4.
  Resolution

  Our team will review your claim and issue a store credit, refund, or schedule a fresh replacement shipment.